Frequently asked questions: Buying Process and Supplier´s Portal.
To view the invoices with payment, go to the "Payment" tab, you can select the company to which you invoice us, the status of "paid" and the period of time in which you want to perform the search.
Is my invoice scheduled for payment?
To view the invoices scheduled for payment go to the "Payment" tab, you can select the company to which you invoice us, the status of "pending payment" and the period of time in which you want to perform the search.
Does Nafinsa apply to operations outside of Mexico?
No, it only applies to subsidiaries within Mexico.
What invoices does my payment correspond to?
By reviewing your paid invoices from the "payment" tab you will be able to find under each payment reference that invoices integrate it. On Thursdays after making the payment our system automatically sends an email to the contact we have registered indicating the total amount paid and the invoices that make it up.
What is the reception number (MIGO)?
It is the number generated by warehouse and / or office personnel in our system when receiving the material or service and which is sent to the email of the provider that we have registered to continue with the process of sending your invoice to our payment portal.
Who provides me with the reception number (MIGO)?
This number must be generated by warehouse and / or office personnel through our system when receiving the material or service and which is sent to the email of the provider we have registered.
How long do I have to send my invoice?
Invoices must be sent to our portal as soon as they have their reception number (MIGO)
How can I know if my purchase order has a reception number (MIGO)?
To view the reception numbers, go to the "PO tracking" tab, click on the "Received PO" option, you can select the company to which you invoice us and place the purchase order number. In the "Reception number" you can find the number (MIGO).
What should I do if the purchase order contains wrong prices?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if the purchase order contains wrong quantities?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if the purchase order contains wrong descriptions?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if the purchase order is referenced to a vendor other than me?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
Can I send an invoice to the payment portal if I do not have a reception number (MIGO)?
No, please check your email if you have received the reception number (MIGO), in case you have not received it, please contact your buyer who issued the Purchase Order or the warehouse and / or the user where you delivered the material or service.
What should I do if I have not received a reception number (MIGO)?
Please check your email if you have received the reception number (MIGO), in case you have not received it, please contact your buyer who issued the Purchase Order or the warehouse and / or the user where you delivered the material or service.
What should I do if I am asked to re-invoice?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if my company changes its name?
Please send the W9 with the new name to the buyer issuing your Purchase Orders to request the change.
What should I do if my company changes my tax number?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if the reception number contains wrong prices?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if the reception number contains wrong quantities?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if my company changes its account number?
Please send a statement or signed letter with the new account to the buyer who issued your Purchase Orders to request the change.
It is a platform specialized in reviewing and identifying risks in supply chains and in relationship with third parties, in order for you to obtain a supplier "Certificate of Freedom of Risks".
What is the price amount in VP360?
The cost is less than $9.00 USD per month and can be paid annually only once.
It is the platform we use to monitor the preparation of contracts with our suppliers.
What happens if a Acuantia user asks me for a material or service without a Purchase Order?
Please do not deliver the material or provide the service as it is necessary that you have an already authorized Purchase Order, otherwise Acuantia will not assume any responsibility for payment and please contact your contact your buyer to review the requirement.
What if I need to update my contact details?
Please send the data to be modified to the buyer who issues your Purchase Orders to request the change.
What should I do if when I delivered the material or service, I was not given a reception number?
Please check your email if you have received the entry number (MIGO), if you have not received it, please contact your buyer who issued the Purchase Order or the warehouse and / or user where you delivered the material or service.
What should I do if I didn't receive my payment?
Please contact your buyer who issues your Purchase Orders to review it, the buyer will tell you how to proceed.
What should I do if my buyer does not respond to me?
Please send mail to compras@rotoplas.com and they will let you how to proceed.
What should I do if I don't know who my buyer is?
At the top of your Purchase Order you will find the name of your buyer on “purchaser”.
How do I know who the user is to whom I should deliver the material or service?
At the top of the right side of your Purchase Order you will find the name of the user on “Requester”.
How can I find out what my provider number is?
Your supplier number is your ID (#User), you can also find this number at the top left of your Purchase Order.
It is the portal through which you can track your payments, invoices scheduled for payment, entry numbers and withholdings (Argentina).
It is the document that establishes the internal and external rules of conduct that must be complied with as a supplier and organization that carries out commercial and / or monetary transactions with any of the subsidiary and / or affiliated companies of Acuantia.
Where can I get the code of ethics?
Within the portal you will find the tab corresponding to the "Code of Ethics and Conduct", if you require the complete document you can request it from your buyer.
https://srm.rotoplas.com/irj/portal
If I am a supplier from Mexico, can I be a supplier of other operations?
Yes, please contact your buyer who issues your Purchase Orders to review it, the buyer will tell you how to proceed.
Who can I contact if I need to perform an accounting reconciliation?
Please ask your buyer to contact the Accounts Payable department.
Who can I contact if I need to perform a payment reconciliation?
Please ask your buyer to contact the Treasury department.
What if my provider number is blocked?
Please contact your buyer who issues your Purchase Orders to review it, the buyer will tell you how to proceed.
Where can I find the delivery address of the material or service?
In your Purchase Order you will find in the center at the top "Delivery Point".
When will my overdue invoice be paid?
Payments are made on Thursdays.
How many credit days you have me registered?
In the Purchase Order at the top left under "Terms" you will find the established credit days.
What should I do if I have not received my Purchase Order?
Please contact your buyer who issued the Purchase Order to review it, the buyer will tell you how to proceed.
What should I do if I do not receive Purchase Orders and notification emails?
Please contact your buyer who issued the Purchase Order to check that the email we have on file is current, the buyer will indicate how to proceed in case of requiring updating.
Guide for Supplier´s Portal
How can I query my information about PO, entries and payments?
Clic on the guide.
